Privacy Policy

Last updated: 2 September 2026

TalkTrackCRM (“we”, “our”) provides a WhatsApp-based customer relationship management platform operated by BrillBrains Consultants Pvt. Ltd. This policy explains what data we process and why.

Data we process

When a business connects its WhatsApp Business Account through our platform, we process the WhatsApp Business Account and phone-number identifiers, message content exchanged between the business and its customers, sender/recipient phone numbers, delivery and read statuses, and related metadata — solely to provide the messaging inbox, automations and analytics the business uses.

How we use it

Data is used only to operate the service for the connected business: routing and displaying conversations, sending replies the business initiates, and producing the business’s own reports. We do not sell personal data or use message content for advertising.

Meta / WhatsApp

Our use and transfer of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies. Access tokens are stored encrypted and used only to act on behalf of the business that granted them.

Retention & deletion

Businesses may disconnect their WhatsApp account at any time, which revokes our access. On request we delete the associated data. To request deletion or ask a question, contact tech@brillbrainsconsultants.com.

Registered office

BrillBrains Consultants Pvt. Ltd.
E-204, Agarwal Residency, Shankar Lane, Kandivali West,
Adarsh Dairy Road, Malad West, Mumbai, Maharashtra 400067, India