TalkTrack
Official WhatsApp Business Platform

Turn every WhatsApp chat into a customer.

TalkTrack is the WhatsApp CRM for growing Indian businesses — acquire new customers and grow existing ones from one shared inbox, with contacts, calling, campaigns, catalogue, orders, automation and AI working together.

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  • Keep your WhatsApp Business app
  • B2B & B2C
  • GST & Tally-ready
Meta Cloud API Multi-branch · up to 25 numbers GST & Tally-ready Human-approved AI
One platform, four jobs

Everything from first hello to repeat order

Acquire

Find, import and qualify new prospects across sources.

Engage

Reply fast, run campaigns and automate the routine.

Sell

Share catalogue, take orders and collect payments in chat.

Retain

Track lifecycle, reactivate dormant customers, grow repeat business.

The complete platform

Nine modules that work as one

Onboarding

Guided Embedded Signup — keep your number (coexistence), migrate, or start new. Up to 25 numbers across branches.

Contacts & Customer 360

Import from registers, business cards, Tally, Excel & Google. Deduplicate, enrich, and see one lifetime timeline.

Shared Inbox

Every number’s chats in one place — ownership, collision-prevention, notes, quick replies and 24-hour window guidance.

Calling

Central call desk, prioritised queues, B2B “Kundli” intel, field visits, recordings, transcripts and outcomes.

Templates & Campaigns

Guided template builder with Meta approval, then segmented broadcasts, a festival calendar and recipient-level results.

Flow & Automation

Visual builder — triggers, conditions, delays, human handover — and capture replies straight into CRM fields.

Catalogue & Orders

Share catalogue on WhatsApp, build carts, collect payments, track orders and recover abandoned ones.

Team & Access

Roles, routing, workload balancing, shifts, Marketing→Sales handover, and full audit history.

AI Assistance

Summaries, reply help, intent detection, extracted data and suggested tasks — always with human approval.

New & existing, tracked separately

Two journeys, one customer record

Acquisition and repeat business are tracked as two separate journeys — so your existing customers never get pushed back through the lead pipeline.

New customer
Data / Imported›Reached›Connected›Engaged›Enquiry›Activated
Existing customer
Campaign / Contact›Response›WhatsApp Enquiry›Follow-up›Order / Repeat›Retention
Shared team inbox

Every conversation, owned and answered

  • No missed, no double replies

    Assignment, routing and active-handling indicators stop two agents answering the same customer.

  • 24-hour window, handled

    See the service-window status and get nudged to approved templates when free-form replies aren’t allowed.

  • Customer 360 beside every chat

    Details, tags, owner, lead status, orders and history — update them without leaving the conversation.

Localization & compliance

Built for Indian businesses

GST & KYC ready

Capture GSTIN, legal name and billing/shipping on conversion — progressive profiling, not upfront forms.

Tally & business software

Import customer masters and sales history from Tally, TallyPrime and other software via direct or structured Excel/CSV.

Festivals & events calendar

Plan campaigns and calls around festivals, launches and offers with a shared calendar.

B2B & B2C, multi-branch

Flexible business units — offices, stores, branches, departments — with per-branch numbers and teams.

Connect your way

Three ways to bring your number on board

Recommended

Keep your Business app

Coexistence — your number keeps working in the WhatsApp Business app and in TalkTrack together.

Migrate fully to CRM

Move an existing WhatsApp Business number entirely onto the Cloud API and run everything from TalkTrack.

Start a new number

Register a fresh number for a pilot, branch, brand or department — with a clean transition plan.

Official & secure by design

Safe for your customers and your account

Official Meta Cloud API

No scraping, no employee-phone hacks — only authorised WhatsApp Business Platform APIs.

Tenant isolation & audit

One isolated tenant per business, encrypted credentials, role-based access and a full audit trail.

Human-in-the-loop AI

AI drafts, suggests and extracts — a person approves before anything is sent, saved or committed.

Live in an afternoon

From sign-up to selling in four steps

  1. 01

    Connect your number

    Log in with Embedded Signup and choose coexistence, migration or a new number — no technical setup.

  2. 02

    Bring in your customers

    Import from anywhere, auto-deduplicate, and build one clean Customer 360 database.

  3. 03

    Engage & automate

    Reply from a shared inbox, run campaigns, and let flows qualify and follow up for you.

  4. 04

    Sell & retain

    Share catalogue, take orders and payments, then grow repeat business with lifecycle tracking.

Your next customer is already on WhatsApp.

Connect your number and build the whole relationship — new to repeat — in one place.

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7-day free trial · no credit card · keep your WhatsApp Business app